Premium Health Japan: Shipping & Returns
Most matcha and tea products cannot be returned for hygiene and food-safety reasons, but we’re always here to help if something arrives damaged or not as described. Tea accessories such as bowls and whisks may be eligible for return if unused and in their original packaging. Wholesale and OEM orders are made specifically for each customer and cannot be returned unless a confirmed manufacturing error is found. If your parcel arrives damaged, please contact us with photos within a few days of delivery — we pack everything safely, but once a parcel enters the courier and local postal network, handling is outside our control. Let us know the issue and we’ll guide you through the next steps.
Yes! Customers in the EU will receive their orders from our Austrian warehouse.
Rates are as follows:
Austria ￥800, Germany ￥900, Italy ￥1,450, France ￥1,450, Switzerland ￥2,100, Spain ￥1,450, Belgium ￥1,450, Netherlands ￥1,200, Luxembourg ￥1,450, Denmark ￥1,450, Portugal ￥1,450, Poland ￥1,450, Czechia ￥1,200, Sweden ￥1,450, Norway ￥2,100, Finland ￥2,100, Croatia ￥1,450, Estonia ￥2,100, Greece ￥1,450, Gibraltar ￥1,450, Hungary ￥1,200, Ireland ￥1,450, Latvia ￥2,100, Liechtenstein ￥1,450, Lithuania ￥2,100, Monaco ￥1,450, Romania ￥1,450, San Marino ￥1,450, Slovakia ￥1,450, Slovenia ￥1,450, Turkey ￥2,100, Vatican City ￥1,450.
Yes! UK customers will be charged ￥2,100 for shipping, and orders will be sent from our Austrian warehouse.
Shipping to the USA
Retail orders for customers in the continental USA are shipped from our Michigan warehouse and are charged a flat rate of ¥990 (approx. USD $6.40). Delivery usually takes 2–5 business days. This flat rate does not apply to Alaska, Hawaii, or U.S. territories.
Shipping to Alaska, Hawaii, and U.S. Territories
Orders to Alaska, Hawaii, Guam, the Northern Mariana Islands, American Samoa, Puerto Rico, and the U.S. Virgin Islands are shipped from our Osaka, Japan warehouse. At checkout, customers can choose between DHL Express or Japan Post, with competitive international shipping rates displayed. DHL Express typically delivers in 3–4 days, while Japan Post delivery times vary depending on the chosen service (regular airmail or EMS Express Mail Service).
Retail orders for customers in Canada are shipped from our Michigan, USA warehouse and are charged a flat shipping rate of ¥990 (approximately CAD $9). Delivery typically takes 2–8 days, depending on the destination and local postal handling.
Shipping to Australia
Retail orders for customers in Australia are shipped from our Melbourne warehouse with a flat shipping rate of ¥800 (approximately AUD $8). We use Australia Post to ensure fast and reliable delivery. Most orders arrive within 1–4 business days, depending on your location.
Please note: We have had to increase our shipping rate by ￥300 due to Sendle's collapse. We apologize for the inconvenience.
Shipping to New Zealand
Orders to New Zealand are also dispatched from our Australian warehouse and include a flat shipping rate of ¥1,200 (approximately NZD $14). Delivery to New Zealand typically takes 4–6 business days.
Almost everything we sell is stocked in all four of our regional warehouses — Japan, Austria, the United States and Australia — and ships from the one that serves your region. Three items are the exception:
Kokuto Mitsu 200g pouch — ships from Japan or Australia only. There is no US or EU stock of this item.
Kokuto Mitsu 1kg pouch — ships from Japan only.
Takayama chasen (handmade bamboo whisks) — ship from Japan only.
If you order one of these from outside those regions, it ships internationally from Japan (or from Australia, where that applies). Shipping is calculated at checkout, and any import duties or clearance fees are the customer’s responsibility — though kokuto syrup is a low-value item, so charges are unlikely in most countries.
Each of these products carries a short note directly above its Add to Cart button, so you can see where it ships from before you order.
Wholesale orders ship from Japan, with rates based on weight. We use DHL, UPS, FedEx, and EMS to provide the best possible shipping rates and delivery times.
Customers in Australia, the USA (excluding Alaska, Hawaii, Guam, the Northern Mariana Islands, American Samoa, Puerto Rico, and the U.S. Virgin Islands), and all EU countries will not be charged duty or customs fees for retail products.
However, retail customers outside these regions, as well as all wholesale and OEM customers worldwide, are responsible for any customs duties, import taxes, or processing fees required by their local authorities. These fees are not included in our product prices or shipping charges.
We cannot control or waive any customs decisions, fees, or delays. If an order is held, returned, or destroyed by customs due to unpaid fees or local import restrictions, we are unable to issue a refund for the order or shipping costs. Wholesale and OEM customers should ensure they understand their country’s import requirements before placing an order.
We cannot ship to Afghanistan, Fiji, French Polynesia, Honduras, Papua New Guinea, Russia, Sudan, Tuvalu, Vanuatu, Yemen.
Tracking information will be provided for all shipments, except when you select shipping without a tracking number during checkout (you will see a 'not recommended' notation). This is the cheapest option, but if there are delays or your package doesn't arrive, we have no way to track it. Please note that we will not compensate lost orders when this shipping method is selected. These shipments are at high risk of theft during transit.
Our orders ship from four regional warehouses — Japan, Austria, the United States and Australia — and your order is fulfilled from the hub that serves your region. Most products are stocked at all four, but a few ship from Japan only (or from Japan and Australia only) — see Which products ship from Japan only? above. That means an item can be in stock with us globally but still be awaiting a restock at your particular hub, and checkout will not complete while that is the case. If checkout blocks or fails, it is almost always a single item causing it rather than a problem with your card or address. Removing that item usually lets the rest of the order go through — you can re-add it once it is back, or choose an alternative — and if you are not sure which item is at fault, email us at info@ujimatchatea.com and we will check it for you.
Other Countries We Ship To (Outside the USA, EU, Australia & New Zealand)
Yes — we ship to many countries outside our primary regions.
If your country is listed below, you can order with confidence and choose DHL Express or Japan Post at checkout.
Please remember that customers in these countries are responsible for all customs duties, import taxes, and clearance fees, and must ensure that matcha/tea products are permitted for import. We cannot take responsibility for customs delays or restrictions.
Åland Islands, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde,
Central African Republic, Chad, Comoros, Congo – Brazzaville, Congo – Kinshasa, Côte d’Ivoire,
Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana,
Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali,
Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria,
Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia,
South Africa, South Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Western Sahara.
Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China,
Georgia, Hong Kong SAR, India, Indonesia, Iraq, Israel, Japan, Jordan,
Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives,
Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines,
Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand,
Timor-Leste, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam.
Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Cyprus,
Faroe Islands, Greenland, Guernsey, Iceland, Isle of Man, Jersey, Kosovo,
Malta, Moldova, Montenegro, North Macedonia, Serbia,
Svalbard & Jan Mayen, and Ukraine.
North & Central America
Belize, Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, U.S. Outlying Islands.
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands,
French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.
Caribbean
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda,
British Virgin Islands, Caribbean Netherlands, Cayman Islands, Curaçao,
Dominica, Dominican Republic, Grenada, Jamaica, Martinique, Montserrat,
St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon,
St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands.
Cook Islands, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island,
Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, and Wallis & Futuna.
Ascension Island, British Indian Ocean Territory, Christmas Island,
Cocos (Keeling) Islands, French Southern Territories, Réunion, St. Helena,
South Georgia & South Sandwich Islands, Tristan da Cunha.