Contact Premium Health Japan
We're happy to help with anything matcha-related — whether you're a home tea drinker, a café, a retailer, or a brand planning your own range. Our team is based in Japan and works in both English and Japanese.
For retail customers
Questions about a specific matcha, brewing tips, order tracking, shipping, or returns. Email us or use the form below — we usually reply within 1–2 business days, Japan time.
Order or delivery question? Most answers — tracking, shipping rates, and our returns policy — are on our shipping & returns page.
Send us a messageFor wholesale, café supply & OEM
We supply cafés, tea bars, wellness brands, and specialty retailers in over 35 countries. Start with our wholesale overview or our private-label service — or send us a message directly with your country, business name, and what you're looking to source.
Wholesale orders ship from Japan with shipping quoted per invoice. Customs and duty fees are the buyer's responsibility.
Email us directly
The easiest way to reach us is by email:
We aim to reply within 1–2 business days (Japan time, Monday to Friday).
Send us a message
The more detail you can share, the faster we can help. If you're enquiring about wholesale, please include your country, business name, and what you'd like to source. For existing orders, include your order number.
Our Warehouses & Shipping Hubs
Our four overseas warehouses handle retail orders only. We ship from the location that offers the best delivery time and cost for your region — see our shipping & returns page for retail rates, delivery times, and our returns policy. Wholesale orders ship directly from Japan, with shipping quoted on each invoice based on weight and destination.
Japan — Head Office
Wholesale & OEM · International retail (rest of world) · Alaska, Hawaii & U.S. territories
501 Kaizuka Reeplex R's3-9-21 Wakihama, Kaizuka City
Osaka 597-0073, Japan
United States
Retail dispatch · USA & Canada
807 Airport Access RoadTraverse City, MI 49686
United States
Austria (EU)
Retail dispatch · EU & UK
Am Campus 2 / Objekt Beta 6C2431 Enzersdorf an der Fischa
Austria
Australia
Retail dispatch · Australia & New Zealand
35 Killara StreetBox Hill North, VIC 3129
Australia
Company Details
Trading name (Japan): 株式会社プレミアムヘルスジャパン
English name: Premium Health Japan Co., Ltd.
Registered office: Tokyo, Japan
Operational head office: Osaka, Japan (see warehouse list above)
Corporate Registration No.: 5011101098174
EU VAT: 47981757123
UK VAT: GB502274233
FDA Food Facility Registration No.: 16217626914
We are a Japan-based company specialising in authentic Uji matcha and Japanese tea tools, supplying customers and businesses worldwide.